Shipping & Delivery Policy

Zupplly

At Zupplly, we primarily provide on-site repair and maintenance services at your doorstep. In certain cases, physical parts, replacement components, or devices may need to be delivered, picked up, or transported. This policy explains how shipping and delivery are handled.

1. Service-Based Delivery Model

Our standard process includes:

• On-site technician visits
• Doorstep repairs and installations
• No shipping required for most services (95% repairs completed on-site)

Shipping or logistics apply only when:

• Replacement parts are required
• Devices need lab servicing
• Products or equipment are supplied by us

2. Parts & Component Delivery

If your repair requires spare parts or accessories:

• Parts may be delivered directly to your service location
• Delivery timelines depend on availability and supplier stock
• Customers will be informed of expected delivery dates

Estimated Timelines

• In-stock parts: 1–3 business days
• Special-order parts: 3–7 business days or more

Delays due to vendor or courier issues may occasionally occur.

3. Device Pickup & Drop (Lab Repairs)

For complex issues that cannot be resolved on-site:

• Devices may be safely transported to our service lab
• Pickup and drop services are arranged by our team
• Proper documentation and acknowledgment are provided
• Devices are handled with care and secure packaging

Once repairs are completed, devices will be returned to your address promptly.

4. Shipping Charges

• Local doorstep delivery: Usually included in service charges
• Special or long-distance deliveries: May include additional logistics fees
• Charges (if applicable) will always be informed in advance

No hidden costs are applied.

5. Delivery Responsibility

Customers are requested to:

• Provide accurate address and contact details
• Be available to receive parts or devices
• Verify items at the time of delivery

Zupplly is not responsible for delays caused by:

• Incorrect information
• Customer unavailability
• External courier disruptions
• Natural or unforeseen events

6. Damaged or Incorrect Deliveries

If you receive:

• Damaged parts
• Incorrect items
• Missing components

Please notify us within 48 hours of delivery.
We will arrange replacement or corrective action as quickly as possible.

7. Service Coverage Area

Our shipping and delivery services are currently available within our operational zones. Availability may vary depending on:

• Location
• Distance
• Service type

Please contact support to confirm coverage.

8. Contact Us

For delivery updates or logistics support:

Zupplly Support Team
Phone: 033 65981245
Email: Support@zupplly.in
Address: 9/81, Netaji Subhash Sarani, Gayeshpur Town Club,
Gayeshpur, Kalyani, Nadia, West Bengal – 741234
Website: www.zupplly.in