Terms & Conditions

Zupplly

Welcome to Zupplly.
By accessing our website or using our services, you agree to comply with the following Terms & Conditions. Please read them carefully before booking any service.

1. Acceptance of Terms

By using Zupplly’s website or booking any service, you confirm that you:

• Agree to these Terms & Conditions
• Provide accurate information
• Are legally capable of entering into a service agreement

If you do not agree, please do not use our services.

2. Services Offered

Zupplly provides on-site and lab-based technical support services, including:

• AMC for desktops, laptops, printers, and networks
• On-site repairs and troubleshooting
• Gadget and appliance repair
• Installation services (CCTV, networking, electrical, security systems)
• Maintenance and support solutions

Service availability may vary based on location and feasibility.

3. Service Booking & Scheduling

• Services must be booked via phone, email, or website
• Appointments are scheduled based on availability
• Same-day service is subject to request time and technician availability
• Delays due to weather, traffic, or unforeseen issues may occur

We will always try our best to inform you of any changes.

4. Customer Responsibilities

Customers agree to:

• Provide correct contact and address details
• Ensure safe access to the service location
• Back up important data before repair
• Provide genuine equipment and accessories
• Be present during service or assign an authorized person

Zupplly is not responsible for data loss or pre-existing damage.

5. Pricing & Payments

• Prices are shared before service confirmation
• Charges may vary depending on repair complexity and parts required
• Payment must be completed upon service completion unless otherwise agreed
• We reserve the right to revise pricing without prior notice

No hidden charges — only approved costs are billed.

6. Warranty & Repairs

• Warranty terms apply only to specific services or replaced parts
• Warranty does not cover accidental, liquid, physical, or misuse damage
• Unauthorized third-party repairs void our service warranty
• Repair timelines depend on part availability and technical diagnosis

7. AMC & Annual Plans

For Annual Maintenance Contracts:

• Coverage applies only to listed devices
• Preventive visits are scheduled periodically
• Consumables and major parts may be charged separately
• Improper handling or external damage is excluded
• Contract validity ends automatically after the agreed term

8. On-Site Service Policy

• 95% of repairs are completed at the customer location
• Complex repairs may require lab servicing
• Devices taken to our lab will be documented and returned safely
• Estimated timelines will be communicated clearly

9. Cancellations & Rescheduling

• Appointments may be cancelled or rescheduled before technician dispatch
• Last-minute cancellations may incur a visit charge
• Refund eligibility follows our Cancellation/Refund Policy

10. Limitation of Liability

Zupplly shall not be liable for:

• Loss of data
• Indirect or consequential damages
• Business interruptions
• Delays beyond our control
• Pre-existing issues in devices

Our liability is limited to the service amount paid.

11. Website Usage

By using our website, you agree:

• Not to misuse or attempt unauthorized access
• Not to copy or reproduce content without permission
• To use the website only for lawful purposes

All content belongs to Zupplly or its licensors.

12. Privacy

Your personal information is handled according to our Privacy Policy. By using our services, you consent to data collection and usage as outlined there.

13. Changes to Terms

We may update these Terms & Conditions at any time. Continued use of our services after changes indicates acceptance of the revised terms.

14. Governing Law

These Terms shall be governed by the laws of India.
Any disputes shall be subject to the jurisdiction of courts in West Bengal.

15. Contact Information

For any questions or support:

Zupplly Support Team
Phone: 033 65981245
Email: Support@zupplly.in
Address: 9/81, Netaji Subhash Sarani, Gayeshpur Town Club,
Gayeshpur, Kalyani, Nadia, West Bengal – 741234
Website: www.zupplly.in